How to handle online reviews

Respond to every review from a customer, negative and positive.

  • By Grier Ferguson
  • | 6:00 a.m. February 14, 2020
  • | 0 Free Articles Remaining!
Courtesy. Jaime Marco of Evolve Business Consulting in Lakewood Ranch.
Courtesy. Jaime Marco of Evolve Business Consulting in Lakewood Ranch.
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A popular restaurant group like Gecko’s Hospitality gets dozens of reviews a week — reviews that take time and thought to address.

Tracy Knight and Dick McNeely of 3 Knight Communications work with Sarasota-based Gecko’s to manage reviews on Yelp, Google, Facebook and TripAdvisor for six of the company’s Gecko’s restaurants and one Dockside Waterfront Grill restaurant.

 

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