Growing, then shrinking, then growing an IT firm w/ CRS Technology Consultants co-owner John Joyce

November 21, 2024

John started an IT consulting business (now managed service provider, MSP) while a junior at the University of Florida in 2007. He sold that company to CRS in 2015. The Cape Coral-based company works with a host of companies in Southwest Florida on technology and related issues.

Business Observer Managing Editor Mark Gordon and John talked about CRS’ core values — passion, respect, collaboration and innovation — and the role they play in the company’s culture, and its success. They also talked about how and why CRS downsized its client roster, and became a more efficient and profitable business. And listen for the rapid-fire questions, where John, an admitted tech-geek, readily names what he says is the best Star Wars movie.

3 Takeaways

(06:55) The transition from clients to partners was essential
(09:15) We were on pace for vanilla mediocrity, we had to change
(21:00) What is the cost of?

Timestamps

(00:00) This episode is sponsored by Kerkering Barberio!
(00:30) Introducing John Joyce and CRS Technology Consultants
(02:45) How CRS Technology Consultants has evolved
(05:45) Purposefully shrinking the client list
(10:05) How the company operates today
(12:00) What do you look for in up and coming leaders?
(13:55) Core Values
(14:45) Learning from mentors and mistakes
(21:20) The Solid State Podcast
(23:50) Rapid fire questions

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