Juan Diego Vasquez, 31

The service at The Ritz-Carlton is legendary. And that’s exactly where Juan Diego Vasquez honed his customer service skills.

Vasquez worked at The Ritz-Carlton, South Beach in Miami as a front desk agent for one year. Then he transferred to The Ritz-Carlton in Naples, where he grew up, and worked there for three years. He served as a concierge and later a Club Level concierge, working with VIP guests. The positions allowed him to navigate a variety of situations and learn how to go above and beyond for guests. “It gave me a lot of knowledge about people relations,” he says.

Vasquez started with office furniture firm OFDC Commercial Interiors in January 2016 as a trainee in sales. He spent two years as an account executive in Fort Myers and is now going on his second year as an account executive in Sarasota. The Fort Myers-based firm posted $30 million in sales in 2019.