CEO's Corner: The power of people

Several years ago I was asked what were the top three reasons for 500% growth over a six-year period. I simply stated: “the people, the people, the people.”

To explain, I need to give you some background.

Being in the home service business for 23 years before becoming a CEO/owner, I saw many ways to run a business. The air conditioning, plumbing and electric service industry is one of the most fragmented businesses in the U.S. The barriers of entry are fairly low: a truck, a license, some inventory and a person who has technical ability. On any given day in Florida, you could spot hundreds of different companies driving around, going to serve customers.