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Bottom-Line Behavior

Keeping the family business (and the family) together

Tips from a psychologist on minimizing family fallout during business successions.


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Running a family business can be both wonderful and challenging. But it rarely gets more challenging than during a succession process. 

As a family business consultant and psychologist, I’ve seen more than my fair share of issues arise during this process. Here’s an example: I was recently asked to provide leadership consulting and coaching to a family-owned business. The current owner/CEO was structuring a succession plan to include his two nephews, who have worked for the business for a long time. The cousins — now in their late thirties — had grown up together and were very close. They had even gone to college together and were roommates, and later, were in each other’s weddings. The cousins had always expressed great affection and respect for one another. Until the family business got in the way.  

Whenever leadership decisions needed to be made regarding the company, the cousins were at odds with each other. Their viewpoints were often diametrically opposed to one another, and their discussions frequently became heated. Both expressed concern over the other’s perspective and behavior. And worst of all, their differences at work were negatively impacting their personal relationships, putting them in a consistent state of extreme conflict. When it came time to begin succession planning, this conflict caused obvious issues. 

 


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author

Denise Federer

Denise Federer is a contributing columnist to the Business Observer. She is the founder and principal of Federer Performance Management Group with more than 30 years of experience working with key executives, business leaders and Fortune 500 companies as a behavioral psychologist, consultant, coach and trainer. Contact her at [email protected].

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